Privacy Policy for aiOneStop, LLC

Last Updated: July 13, 2025

aiOneStop, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our media processing service (the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Service, register on the Service, use the Service, and in connection with other activities, services, features, or resources we make available on our Service. The types of information we may collect include:

• User Email: We collect your email address for account creation, communication, and notifications related to your use of the Service.
• User Name: We collect your name for account identification and personalization of your experience.
• User Media Content: As part of our media processing service, we collect and process the media content (e.g., images, videos, audio files) that you upload or provide to us. This content is essential for providing the core functionality of our Service.
• Usage Data: We may collect information about how you access and use the Service. This usage data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service.
• Process and fulfill your requests for media processing services.
• Improve, personalize, and expand our Service.
• Understand and analyze how you use our Service.
• Communicate with you, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
• Process your transactions and manage your orders.
• Detect and prevent fraud and other harmful activities.
• Comply with legal obligations.

3. How Your Media Content is Handled

Your uploaded media content is central to the functionality of aiOneStop, LLC. We handle this content with utmost care:

• Processing: Your media content is processed solely for the purpose of delivering the media processing services you request.
• Storage: Processed and original media content may be temporarily stored on our servers to facilitate download and retrieval. We retain content only for as long as necessary to fulfill the service and as per our data retention policies (which you may have control over within your account settings, if applicable).
• Confidentiality: We implement robust security measures to protect your media content from unauthorized access, disclosure, alteration, and destruction.
• No Unauthorized Access: Our personnel do not access your media content except as necessary to provide the Service, resolve technical issues, or as required by law.

4. Disclosure of Your Information

We may share your information in the following situations:

• With Third-Party Service Providers: We employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our third-party service providers include:
  • Cloud Compute Services: For processing your media content and running our applications.
  • Cloud Storage Services: For securely storing your media content and other necessary data.
  • Cloud Database Services: For managing user accounts and application data.
  • Payment Services (e.g., Stripe): To process payments for our Service. When you make a payment, your payment information is directly provided to our payment processor, and we do not store your full payment card details.
• For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Legal Reasons: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Service; or (c) protect the security or integrity of our Service.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We retain your personal information, including your media content, only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]